Privacy Policy
Information we collect
Practice Round may collect:
- An anonymous installation ID stored on your device
- Optional account information if you sign in with Apple
- Subscription status, purchase history, and practice-minute usage
- Call setup details such as scenario type, role, objective, voice, and difficulty
- Practice call audio, transcripts, and related call-quality signals during live calls, feedback analysis, and service improvement
- Generated AI responses and post-call feedback
- Device, app, and diagnostic information
- Product analytics events (for example, call started, paywall shown, purchase completed)
We do not intentionally log raw scenario text, transcripts, or other sensitive free-form content into product analytics.
Audio and transcripts
During a practice call, your microphone audio is streamed through our backend to AI and transcription providers so the counterpart can respond and your speech can appear in the transcript. The counterpart’s speech is generated and transcribed through our AI voice provider. When a call ends, the app may send the transcript to our backend to generate structured feedback.
Call history and transcripts may be stored on your device. We may also retain practice call transcripts in cloud systems to review, analyze, maintain, protect, develop, and improve Practice Round, including the quality, safety, reliability, and realism of AI calls. We may retain audio recordings or audio-derived data for the same purposes when available. Audio and transcript content may pass through our servers and subprocessors while a call is active, while feedback is being generated, and while retained for these service-improvement purposes.
How we use information
We use information to provide practice calls, enforce free and paid minute limits, manage subscriptions and top-ups, deliver post-call feedback, load scenario templates, maintain reliability, detect abuse, improve the product, and comply with legal obligations.
Service providers
We use vendors to help run Practice Round. Depending on how you use the app, information may be processed by:
- Google (Gemini) — live AI voice and post-call analysis
- AssemblyAI — real-time transcription of your speech
- Supabase — optional Sign in with Apple authentication, billing records, and scenario library data
- RevenueCat — subscription and purchase entitlement management
- PostHog — product analytics
- Apple — App Store purchases and Sign in with Apple
- Hosting providers — such as Railway, which run our backend and public site
These providers process information on our behalf subject to their own terms and privacy policies.
Retention
On-device call history stays on your phone until you delete it or remove the app. Cloud-retained transcripts, audio, and related call-quality data are kept as long as reasonably needed for the purposes described above, unless we delete them sooner or a longer retention period is required for legal, security, or operational reasons. Server-side billing and usage records (linked to your installation ID and, if present, your account) are kept as long as needed to enforce plan limits, process purchases, prevent abuse, and meet legal requirements. Analytics events are retained according to our analytics provider’s settings. We may keep aggregated or de-identified information after deleting identifiable records.
Your choices
You can stop using Practice Round at any time. Delete account & data in Settings removes on-device call history, transcripts, and your local anonymous installation ID. It does not cancel an App Store subscription and may not delete server-side billing, entitlement, analytics, transcript, audio, or call-quality records tied to prior identifiers.
You may request access, deletion, or correction of personal information where required by applicable law by emailing us. If you have an account, include the email associated with Sign in with Apple if you can.
Contact
Questions or deletion requests can be sent to oliver@deep24.com.